Privacy policy

Who we are

This website is operated by Leadingfix , an independent home-appliance repair business in Abu Dhabi, United Arab Emirates. Address: MZ-33, Al Jazzeem Street, Musaffah, Abu Dhabi, United Arab Emirates.

What we collect

We collect personal information only when you choose to give it to us:

• When you use the booking form: your name, phone number, and the details you enter about your appliance, the fault, your area in Abu Dhabi, and (optionally) the brand.
• When you call, WhatsApp or email us: your contact details and whatever you tell us about your repair.
• Server logs: our hosting provider records standard technical information such as IP address, browser type and pages requested, for security and to keep the site running.

We do not ask for financial account numbers, card details, or identity-document numbers through this website.

How we use it

• To respond to your enquiry and arrange, carry out and follow up on a repair.
• To contact you about your specific request (for example to confirm a visit time or a quote).
• To keep records of work carried out, including for warranty purposes.
• To maintain the security and reliability of this website.

We do not sell your personal information, and we do not use it for advertising or send marketing messages unless you have asked us to.

Who we share it with

We share personal information only with service providers that help us operate, for example our website host and the messaging services we use to reply to you, and only to the extent needed for those purposes. We may disclose information if required to do so by law or by a competent authority in the UAE.

Cookies and analytics

This site uses only the cookies required for it to function. If we add website analytics in future, this policy will be updated to say what is collected and how you can opt out, and any non-essential cookies will require your consent.

How long we keep it

We keep enquiry and repair records for as long as needed to provide the service, honour any warranty, and meet our legal and accounting obligations, after which they are deleted or anonymised.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at [email protected] or on +971 56 792 4879.

Governing law

This policy is governed by the laws of the Emirate of Abu Dhabi and the applicable federal laws of the United Arab Emirates.

Changes

We update this policy when our practices change. The date at the top shows when it was last revised.